Terms & Conditions

Using this website

This site describes NexDesk services. Sending an enquiry does not create a contract. A project starts when we confirm scope and you accept our proposal or invoice.

Portals

The admin area is for NexDesk staff. The client portal is for invited clients. Keep your login details confidential. You are responsible for activity under your account.

Invoices and hosting

One-time invoices are payable by the due date. Recurring hosting is charged according to the plan on your invoice. Complimentary periods, if any, are stated on the invoice.

If three hosting invoices are unpaid, or a single recurring invoice is 90 days overdue, we may take the live website offline until one of those hosting invoices is paid. Stripe may keep retrying remaining invoices.

Intellectual property

Until invoices for a deliverable are paid, NexDesk retains the relevant IP. After payment, you receive a licence to use the delivered work for your business, unless a signed agreement says otherwise.

Liability

We provide services with reasonable care. We are not liable for indirect or consequential loss, or for downtime caused by unpaid hosting, third-party platforms, or events outside our control. Nothing in these terms limits liability that cannot legally be limited.